I would hope that you will be delighted with your online purchase however, if for any reason you are not completely satisfied and would like to return the item for a refund, please use the Contact form and I will advise you of my return address.
Earrings are excluded from the refund policy due to hygiene reasons and I am regrettably unable to refund or exchange any earrings.
Also exempt from any refund or exchange are Bespoke, made to order items or jewellery altered to a customer request.
All returned jewellery must be returned in it’s original condition within 7 days of receipt and packaged securely in the original box.
Charlotte Biba Bouchard Jewellery cannot refund the original postage costs the only exceptions to this being when the item is returned within 7 days of receipt according to distance selling regulations, or the item is faulty upon receipt.
A secure, trackable service of carriage MUST be used such as Royal Mail Special Delivery.
Charlotte Biba Bouchard Jewellery does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
Refunds will be issued within 10 working days of receiving your return.
All refunds of undamaged and unworn products that have been correctly return, will be credited to the customer via the original method of purchase.
Faulty goods returns
In the unusual event that goods are delivered faulty or damaged please contact me using the CONTACT PAGE or directly on 07975 501004 so that I can arrange a replacement or a refund.
If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any postage costs incurred.
Unauthorised returns/exchanges may be returned to the sender. Failure to return goods other than via Royal Mail Special Delivery does not affect your statutory rights.
If you have received an item as a gift, we will happily offer an exchange for an item of the same value however, the above terms still apply to all exchange requests.
Online order cancellations
If you wish to cancel an order placed please call immediately on 07975 501004.
Unfortunately orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, then we are unable to redirect it, so request that you follow the above return instructions upon receipt.
Providing that a purchase has been returned within 7 days of receipt, then your original postage costs will be refunded along with the full cost of the item.
The above does not affect your statutory rights.