Terms & Conditions

Terms and Conditions apply to all transactions whether made on this website or in person as well as all forms of commission. Please read them carefully as placing an order for a piece of Charlotte Biba Bouchard jewellery acknowledges that you are in agreement to these terms and conditions of sale.

Keywords: The term ‘item’ and ‘piece’ refers to any item of jewellery; ring, necklace, pendant, cuff, bracelet, earrings, studs, cufflinks, etc.

Charlotte Biba Bouchard Jewellery reserves the right to amend or update these terms and conditions at any time, and you agree to be bound by such amendments or updates. Any changes which are made will take effect on the date they are posted on this website.

Orders & Payment

I aim to dispatch stock items within 24 hours of an order being placed and always use a Royal Mail First Class postal service however, when an item is ‘made to order’ please allow 10 – 14 days delivery time. Should you need a piece for a specific date, please do let me know and I will make a concerted effort to fulfil your order sooner, however this is not able to be guaranteed.

Online purchases are processed using PayPal Checkout, an established, quick and secure online payment system. Once payment has been authorised, you will receive notification of your order via e-mail.

For multiple purchases payment may also be made via a bank transfer if preferred. Please contact me with your order and I will issue my bank details to you.

Orders cannot be dispatched until paid for in full in advance, including any additional or specific postage costs.

Bespoke Commissions

Before beginning to make a unique commission Charlotte Biba Bouchard requires a non-refundable deposit of 50% in order to cover the costs of starting the making process.

The rest of the payment is required before the piece is dispatched.

Due to the nature of bespoke commission pieces, the making process and delivery of your jewellery item can take between 4 – 8 weeks. I will always communicate progress and endeavour to keep you updated including any changes to the timeframe with you throughout.


Every endeavour is made to ensure all product descriptions and specifications posted on this website are correct. Such information is for the sole purpose of giving an approximate idea of the goods.

All Charlotte Biba Bouchard jewellery is handmade and therefore small imperfections or variations may occur, all of which is typical of handcrafting unique pieces. In addition, please note that colours of metals, beads or stones in images may not be exact due to different computer monitors and browsers.

Cancellation By Me

Whilst I aim wholeheartedly not to, I reserve the right to cancel the contract of sale between us should I have insufficient stock to deliver the goods you have ordered, not deliver to your region or country or if the items you ordered were listed on our website at an incorrect price due to a typo-graphical error.

In this instance you will be notified via e-mail and I will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. I will not be obliged to offer any additional compensation for any disappointment suffered as a result.

Cancellation By You

Only UK Residents may cancel their contract to purchase goods within 7 working days of placing the order, providing the goods are returned to us immediately in an ‘as sold’ condition with packaging unopened.

In the event of a cancellation under this provision a full refund, inclusive of postage and packaging costs will be given within 30 days of our receipt of the returned goods. Goods must be returned fully insured via the Special Delivery service mentioned above. Return postage costs will not be reimbursed.


All jewellery is guaranteed for 12 months from the date of purchase subject to normal conditions or “wear and tear”.

Charlotte Biba Bouchard Jewellery shall not be liable for any indirect, special, incidental or consequential damages of any nature, regardless of the form of action, based on strict product liability or otherwise.

Charlotte Biba Bouchard Jewellery makes no representations or warranties regarding the accuracy, reliability or completeness of the content (both text and images) of the website. In addition I am not responsible for the content of any third party website that is linked to this site.

I reserve the right to amend these terms and conditions from time to time, without notice. Amended terms and conditions will become applicable once they have been posted on the website.

Online security & payments

Financial information such as credit or debit card numbers are not stored on this site.

Regrettably, I cannot take payments over the telephone but please do make contact if you wish to discuss making a payment via BACs.